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Instructions on how to sign-up, sign-in, and retrieve a forgotten password.
The first time a user attempts to log into Certificate Hero, they will need to create an account. To start this process, the user selects SIGN UP.
After selecting Sign Up, the user will be brought to the sign up page. The user needs to enter their email, phone number, and password. They can also review the End User License Agreement. After filling the fields, the user selects SIGN UP.
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After the user selects Sign Up, they will receive an email with their verification code. They input their verification code and then verify their account.
From there, when the user attempts to sign in, they may see the following screen telling them they are not enabled. Once the administrator enables the user, they will be able to sign in.
If the user has forgotten their password, they may reset it by selecting RESET PASSWORD. This will prompt the user to send a code to the email address associated with their account.
Once the user has sent and received the confirmation code, they enter it along with their new password. This will reset their password and they will be able to log in with their new credentials.