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April 2025 Newsletter

Certificate Hero | Smarter Certificates for Smarter Coverage


We’re excited to announce several new enhancements coming to Certificate Hero!

These updates are designed to streamline your insurance certificate processing and elevate your overall user experience.

You can expect to see these enhancements live in your environment starting Monday, April 21, 2025.


Multi-User Invites

You asked—we delivered!

You can now send user invitations to multiple recipients at once! Save time and streamline team onboarding with this much-requested enhancement.


Renewals, now even easier.

We’ve removed Step 1 of the renewal process to reduce friction and make renewals quicker and more efficient than ever before.


Updated Support for Multiple Locations in Evidence of Property Certificates

We’re excited to announce enhanced support for multiple locations in Evidence of Property Insurance (EPI) certificates!

This update empowers you to:

• Ingest EPIs from your AMS that include multiple location coverages.

• Add additional properties directly within Certificate Hero, including their specific schedules of coverage and limits.

• Leverage our enhanced Certificate Hero 101 ACORD form, now optimized to clearly display multiple locations—making it easier for insureds to find and understand their coverage details.

To support you in setting up new lines of business, we’ve created a step-by-step walkthrough for creating profiles for ACORD Forms 24, 27, and 28.

Multi-Select Property Drop Down Walkthrough